communication

The Great Resignation

Apparently, thousands of ungrateful staff are leaving their companies in droves now that they naively believe…
The Problem with People

There is an assumption that the behaviour of people involved in a business process is predictable…
You’ve Been Changed

For those of us easily amused, watching videos of sad people falling off bikes, or having…
Everybody’s Free To Use Some Cloud

(With apologies to Baz Luhrmann’s “Everybody’s Free (To Wear Sunscreen)“) Ladies and Gentlemen of the class…
Effective Communication

Isn’t it really annoying when someone wilfully misunderstands what we are trying to tell them? We…
Nailing Nasty Negotiations

One of the endearing characteristics of the British is our general reluctance to wrangle. We may half-heartedly…
Minimise Meaningless Meetings

Most meetings are meaningless for the majority of members. They are probably the second most time-wasting business…
The Pain & Pleasure of S&M

If you ask any marketeer the relationship between Sales and Marketing (S&M), they will invariably say…
Make an Eff-ing Difference: A Cheat’s Guide to Effectiveness & Efficiency

The Tempest I was trying to think of good examples to talk about for Efficiency and…
Britain’s Got Talent Management

When I was looking for my first job (just after the Falklands War, but it wasn’t…