Culture

Make an Eff-ing Difference: A Cheat’s Guide to Effectiveness & Efficiency

The Tempest I was trying to think of good examples to talk about for Efficiency and…
Culture Clash

As we soberly reflect on a year lost to the pandemic, it is worth re-examining how…
The Productivity Paradox

One of the main reasons for throwing loadsa money at IT is to get Productivity Improvement Gains (PIGs). Unfortunately, most…
K.O. Your Customer

You would think that after decades of practice, Business to Consumer (B2C) companies would have worked…
Teaching Old Tricks to New Dogs

Recently, when I have been presenting on one of my pet topics (change, agile, data, surviving…
The Art of Saying No

Many of us have experienced that sinking feeling when our boss or manager has asked us…
Short Changed

While we’re all punch-drunk from the jab of COVID and the low blow of Brexit, the…
Lions Led by Donkeys

I’m sure you are all fed up with the war analogies being bandied around about fighting…
Lockdown: The Sequel

Well who knew the new normal was actually going to be such a roller-coaster ride through…
Mind the (Language) Gap

I have always felt that I have a good grasp of the English language and can…