process

Purchasing Power

When I started out in sales, a long time ago, most companies had a purchasing department…
PACE

Pace. This phrase, currently climbing the Bullsh*t Bingo charts, can mean one of two things. First is to…
Sick Sigma

Have you been confronted by a Black Belt recently? Unless you are into martial arts then this…
ITIL Tattle

With the news that the organisation that owns ITIL (Axelos) is up for sale by everyone’s…
The Productivity Paradox

One of the main reasons for throwing loadsa money at IT is to get Productivity Improvement Gains (PIGs). Unfortunately, most…
Rise of the Robots

As I mentioned in Crystal Balls and Analysts, one technology which has reached peak hype is RPA…
Don’t Be A SAP

In a previous existence I was (ir)responsible for helping to promote and deliver large Enterprise Resource…
Do You Want Governance with That?

One of the most overused and irritating terms being bandied around by consultants and middle management…